VZCZCXYZ0006
RR RUEHWEB

DE RUEHBH #0706/01 3171924
ZNR UUUUU ZZH
R 131923Z NOV 09
FM AMEMBASSY NASSAU
TO RUEHC/SECSTATE WASHDC 0031
INFO RUEHBH/AMEMBASSY NASSAU
RUEHMI/USOFFICE FRC FT LAUDERDALE

UNCLAS NASSAU 000706 
 
SIPDIS 
DEPT FOR WHA/EX/IM 
DEPT FOR IRM/BPC/CST/LD 
FRC FOR RIMC 
 
E.O. 12958: N/A 
TAGS: AADP ACOA
SUBJECT: NASSAU SMART DEPLOYMENT EXIT CABLE 
 
¶1. PURPOSE: To provide the SMART Program Management Office 
confirmation of Post's acceptance and installation status of the 
SMART Messaging Application at Nassau. 
 
¶2. SMART Deployment Dates: 10/26/2009 - 11/6/2009 
 
¶3. SMART Deployment Team 
 
Jason Rock - SMART - Team Lead / Customer Service Specialist 
 
Paul Converti - SMART - Consultant 
 
Angus Goodson - SMART - Deployment Engineer 
 
¶4. Post Advocacy Team 
 
Roland Neiss - IMO 
 
Sharmatie Baliram - IMS 
 
James Swineford - Advocacy Team Lead / ISO 
 
¶5. Operational Status 
 
SMART messaging capability is fully operational on ClassNet and 
OpenNet. Messaging is operational for SMART Post-to-Post 
communications and SMART Post-to-Legacy communications. Post 
ClassNet and OpenNet users have been registered and provisioned. 
All users are successfully sending and receiving working emails, 
record e-mails and cables via SMART.  Cable releasers on ClassNet 
and OpenNet have been provisioned with SMART Release Authority and 
are sending outgoing cables through the SMART form.  TERP V remains 
operational and CableXpress remains in receive-only mode for 
message dissemination comparison and validation. 
 
¶6. Deployment Overview 
 
Post and SMART Deployment Team members completed all site 
preparation activities for ClassNet and OpenNet including 
installation of the SMART Client on the ClassNet Citrix server and 
ClassNet workstations, registration, provisioning of users, and 
activation of appropriate dissemination rules.  Inbound and 
outbound SMART functionality and Search functionality was tested. 
The IMO and IMS served as the main advocates and early adopters 
during deployment, which proved to be beneficial for post user 
adoption of the new system. They assisted the SMART team by working 
with users to increase awareness and answer questions. Their 
activities included briefings to post management and staff, as well 
as desk side assistance and troubleshooting for ClassNet and 
OpenNet users. 
 
a. Post Management Briefings:  Post management was briefed with 
status updates pertaining to system deployment including cutover 
activities, and training schedules and status. 
 
b. User Management:  All users were successfully registered and 
Post SMART Administrators successfully provisioned the users for 
their appropriate default User Roles.  All cable releasers at post 
were registered and provisioned with release authority to send 
cables using SMART. 
 
c. System Administration:  The system administrators played a vital 
role in the deployment of SMART. They are very knowledgeable of 
SMART and showed enthusiasm in helping the users, the deployment 
team, and learning SMART systems.  The system administrators are 
fully capable of provisioning user profiles with the ability to 
write custom rules to route traffic correctly. 
 
d. Inbound Message Processing:  SMART default roles and 
dissemination rules were accepted for use by Post SMART 
Administrators. Default dissemination rules were modified for post 
customization. The rules were activated and are working properly 
for the appropriate user roles.  Dissemination results compare 
favorably with CableXpress and WebGram. The SMART Wizard was used 
for organizing the inbox to handle cables and record e-mails. 
 
e. Outbound Message Processing:  Users are able to create and send 
SMART working e-mails, record e-mails, and cables on ClassNet and 
OpenNet. Record e-mails and cables released on ClassNet are 
successfully sent to the Archive and unclassified messages 
disseminated to OpenNet.  Cutover from TERP to SMART for cables on 
ClassNet was completed. Redirection of Post's OpenNet CLOUT to the 
CLOUT-SMART mailbox was completed.  Web.PASS and the American 
Citizen's Services (ACS) were modified with the new CLOUT mailbox 
address.  Other agency users with no access to Department networks 
successfully send cables via CLOUT, SMART.   TERP V and CableXpress 
remain operational for receiving inbound legacy cables for 
comparison and troubleshooting purposes only. 
 
f. SMART Archive Search:  Archive messages sent from post are 
successfully stored in the Archive. Users can successfully retrieve 
archive messages meeting their search criteria from the Archive, 
save their searches, and use the Alert Me function to be notified 
of new cables and record e-mails sent to the archive, that match 
their search criteria. 
 
g. Contingency Procedures:  Post SMART Administrator and IPC staff 
were briefed on "TERP Rollback" procedures for contingency 
purposes. 
 
¶7. Statistics 
 
a. Post ClassNet users registered and using SMART: 34 
 
b. Post OpenNet users registered and using SMART: 101 
 
c. DoS SMART users: 83 
 
d. Non-DoS SMART users: 18 
 
¶8. Post Actions: Continue to work with users on fine-tuning 
dissemination rules and encourage use of templates for redundant 
cables. 
 
¶9. SMART Actions: Continue to update posts on new functionality, 
enhancements, and fixed defects, i.e. PKI issues. 
 
¶10.   Additional Comments from IRM/SMART Team: The staff at Nassau 
was great to work with during our SMART deployment.  Everyone was 
onboard with moving forward and adopting SMART as the new system 
for messaging. We feel confident the staff at Nassau is fully 
capable of using and maintaining the SMART system.  We look forward 
to staying in contact with the staff and providing any support they 
may require in the future.  We would like to thank everyone at 
Nassau for making this a great experience for our deployment team! 
 
¶11.   Post Comments:  The SMART team of Jason Rock, Angus Goodson, 
and Paul Converti did a superb job of rolling out SMART at this 
post.  When technical difficulties were encountered by them or 
brought to their attention, they immediately sought out resolutions 
and ensured that unresolved issues were brought to the attention of 
the SMART developers at Main State.  They were always patient and 
professional in their contacts with new SMART users and responding 
quickly to all requests for assistance.  The members of the SMART 
team rapidly developed a rapport with the embassy's technical staff 
which made it easy to collaborate in the design of post's telegram 
 
dissemination rules and other post-specific configurations, and 
they offered many helpful suggestions for the fine-tuning of the 
system.  Jason Rock, Angus Goodson, and Paul Converti are welcome 
back anytime.  Regards. 
AVANT