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RUEHVK RUEHYG
DE RUEHC #6244/01 1262037
ZNR UUUUU ZZH
R 062024Z MAY 09
FM SECSTATE WASHDC
TO ALL DIPLOMATIC AND CONSULAR POSTS COLLECTIVE
RUEHTRO/AMEMBASSY TRIPOLI 7185

UNCLAS SECTION 01 OF 03 STATE 046244 
 
E.O. 12958: N/A 
TAGS: ATRN AMGT APER KSEP
 
SUBJECT: ITGBL - ROLES AND RESPONSIBILITIES 
 
 ¶1.  Summary.  The Office of Logistics Management (A/LM) 
appreciates the feedback provided by Locally Employed 
(LE) transportation staff through post visits and FSI 
training sessions.  Foremost among your comments was the 
need to more clearly express the roles and 
responsibilities of all parties involved with the 
International Through Government Bill of Lading (ITGBL) 
program.  This cable will describe the ITGBL participant 
functions and provide on-line links and data for ITGBL 
related information.  End Summary. 
 
¶2.  A common theme throughout the discussions between 
A/LM and LE staff at posts was that outlining the roles 
and responsibilities of everyone involved with ITGBL 
would be very beneficial to all.  To that end, the 
functions of the following participants are described 
below:  (1) GSO shipping section; (2) transferring 
employee; 3) Despatch Agency or ELSO; (4) ITGBL 
forwarder; (5) packing/unpacking local agent; (6) the 
Transportation and Travel Management Office 
(A/LM/OPS/TTM) in Washington. 
 
--------------------------- 
Roles and Responsibilities: 
--------------------------- 
 
¶3.  GSO Shipping Section 
 
   -- Selects and ranks at least two (2) local packing 
agents for use by an ITGBL forwarder. 
   -- Provides the Despatch Agency (DA) with requested 
local packing and/or transportation (DPM) costs to 
determine whether ITGBL or DPM is the best value. 
   -- Is the primary contact for counseling the employee 
on shipping entitlements and restrictions, and receives 
initial pack-out information from the transferring 
employee. 
   -- Advises the employee on the moving and shipping 
process for air, surface, POV, or storage, etc. 
   -- Provides on-site vendor management to advise TTM 
of service failures or change the local agent roster. 
   -- Provides assistance/input to local agent 
concerning arrangements for parking, access to 
residences, etc. 
   -- Is the primary contact for the ITGBL forwarder and 
the local agent. 
   -- Schedules the pre-packout survey and packout date 
with the local agent on behalf of the employee. 
   -- Prepares import/export forms with transferring 
employee. 
 
NOTE:  GSOs should not be involved with any payment 
issues between the local origin agent and the ITGBL 
forwarder.  There should be no invoices for any part of 
an ITGBL move which involves post payment so post should 
never use WCF (Despatch Agency) or PAT (Post Assignment 
Travel) fiscal data for any services on those moves. 
 
Do not use repayment agreements.  There is no such thing 
as a "promissory note" or repayment agreement for the 
shipment of HHE/UAB/CNS/POV, whether moving via the DPM 
or ITGBL method.  The existing 14 FAM repayment 
agreement is for travel only.  The employee must have 
valid travel orders to process a DPM or ITGBL shipment. 
Nothing moves without a valid funding authorization. 
 
¶4.  Transferring Employee 
 
   -- Understands shipping entitlements and the process 
involved to make a PE move and knows the restrictions on 
shipping entitlements to avoid problems and delays.  If 
the employee is not familiar with their entitlements, 
the employee should seek GSOs advice. 
   -- Starts the business process of moving as early as 
possible.  Travel orders and other paperwork should be 
present before the physical pack-out and move take 
place. 
   -- Makes timely submission of TMTWO in order to 
obtain a travel authorization (TA) so that shipments can 
be funded and moved. 
 
NOTE:  The new automated Proposed Travel Itinerary 
(TMTWO) is now mandatory for all employees, except those 
on Washington-out orders.  The "My Itinerary" link can 
be found in HR Online.  Employees should begin using "My 
Itinerary" as soon as they receive their Assignment 
Notification (TMONE). 
 
   -- Provides contact information to the GSO as 
appropriate for pack-out and/or destination delivery. 
   -- Provides complete information on the Shipment Data 
Form so GSO can provide it to servicing DA for 
determination of shipment mode and create shipment file. 
This form can be found on ELSO's web site 
(http://elso.a.state.gov/default.htm ). 
   --  Completes all forms required by ITGBL forwarder 
for export and/or import clearance/delivery at 
destination. 
   -- Ensures the local packer sees everything to be 
shipped or is advised of items added after the pre-move 
survey. 
   -- Coordinates with GSO and forwarder to resolve 
problems or overweight issues/payment so shipment can be 
made. 
   -- Pays any overweight charges to the post cashier 
against the applicable TA.  This is done prior to the 
movement of the shipment and a copy of the receipt must 
be given to the GSO and DA for their files. No payments 
should be made to the ITGBL forwarder or local agent. 
(No overweight shipment will move without the charges 
being paid per 14FAM612.3-3). 
 
¶5.  Despatch Agency or ELSO: 
 
   -- Determines shipment method:  ITGBL vs. DPM, based 
on best value. 
   -- Initiates ITGBL shipment files in ILMS for 
serviced posts. 
   -- Is the secondary source for shipment status and 
FAM assistance; GSO is the primary source for the post 
and TTM is the ultimate source globally. 
   -- Coordinates with the ITGBL forwarder on getting 
timely status information to update ILMS files. 
 
¶6.  ITGBL forwarder: 
 
   --  Communicates with all parties involved: the 
destination agent, the employee, Despatch Agency, and 
the Post GSO. 
   --  Coordinates with GSO and selected local 
packer/agent for pre-move survey and pack-out from 
losing post. 
   --  Coordinates with gaining post GSO on receipt and 
delivery of personal effects to employee's residence. 
   --  Coordinates with the employee and GSO to prepare 
required export and/or import documentation. 
   --  Books the most advantageous routing to meet the 
Required Delivery Date (RDD). 
   --  Provides on-line web address for employee to 
check status on shipments(s). 
   --  Provides prompt claims disposition, if 
applicable. 
   -- Provides prompt reporting of shipment status as 
required by the tender of service and is the primary 
source for shipment status. 
   --  Pays local and destination agents for services 
rendered. 
 
¶7.  Packing and Unpacking (Local) Agent: 
 
   --  Coordinates with GSO and employee on pre-move 
survey date (origin). 
   --  Commences pack-out (origin) or delivery-out 
(destination) on selected date(s). 
   --  Packs/unpacks according to the requirements of 
the ITGBL Tender of Service terms and conditions. 
   --  Can act as liaison for employee with ITGBL 
forwarder or post GSO. 
   --  Bills the ITGBL forwarder directly and should not 
request or accept any payment from the employee or Post 
for services rendered under the ITGBL contract (except 
charges for additional insurance coverage if opted for 
by the employee). 
   --  Must have a clear understanding of the 
requirements of a local agent for an ITGBL forwarder and 
understands the differences in requirements for an ITGBL 
versus a DPM move if they are used by post for both 
shipping methods. 
   --  Informs GSO about inventory and weight 
certificates. 
 
¶8.  TTM responsibilities: 
 
   --  Coordinates with GSA on ITGBL program 
requirements. 
   --  Performs vendor management, based on post, 
employee, or DA input of ITGBL forwarders service to 
ensure compliance with the Tender of Service. 
   -- Is the ultimate source for guidance on employee 
shipping entitlements and primary source for FAM 
assistance. 
   --  Monitors post selection of local agents to be 
used by the ITGBL forwarders. 
 
¶9.  Roles Applied to a Hypothetical Shipment of HHE: 
 
a)      Employee completes TM-2 and other requirements 
necessary for travel order to be issued by HR. 
 
b)      Employee contacts GSO to coordinate the move. 
 
c)      GSO contacts the Despatch Agency/ELSO to request a 
forwarder to be assigned to the move. 
 
d)      The DA selects an ITGBL forwarder based on best 
value to the USG. 
 
e)      The ITGBL forwarder chooses one of the post 
approved agents to do the packout and contacts Post 
GSO to inform them of local agent selected to 
perform the move. 
 
f)      GSO contacts the local agent to arrange a survey 
and packout date for the employee. 
 
g)      After the packout, the agent provides the employee, 
forwarder, and GSO with the inventory, pieces, 
weight, and volume of the shipment. 
 
h)      The forwarder commences the move. 
 
i)      The forwarder arranges the delivery at the 
destination. 
 
j)      The ITGBL forwarder pays the origin and destination 
agents with NO GSO involvement. 
 
--------------------------------------------- ----- 
ITGBL Related On-Line Links and Data 
--------------------------------------------- ----- 
 
¶10.  Detailed information on the ITGBL program can be 
found on the LM (http://lm.a.state.gov/) and ELSO 
(http://elso.a.state.gov/) web pages to answer most 
questions.  Transportation questions should be directed 
to   TransportationQuery@state.gov 
 
¶11.  Future Changes:  With an eye toward process 
improvement, the current `as is' scenario described 
above will be enhanced within the next six months with 
implementation of a post-oriented transportation module 
called "Transportation Lite."  This new ILMS web-based 
tool includes a series of near real-time reports on 
shipments enroute to post and a module called "Plan My 
Move" (PMM).  The PMM module provides the GSO 
transportation staff at post with an application to 
assist in the management of outbound personnel effects 
(PE) shipments and the related communications with their 
servicing Despatch Agency.  PMM also simplifies access 
to employee's existing PE storage information and 
previous shipment information, and allows employees to 
initiate shipment requests. 
 
¶12.  The ITGBL process has been much improved by the 
questions, comments, and suggestions of the GSO staffs 
around the globe.  A/LM encourages GSO assistance with 
shaping this program whose sole purpose is to provide a 
critical service to employees and their families. 
 
Minimize considered. 
CLINTON